Temporary disruption in certain services

Incident Report for Wallester

Resolved

Dear Client,

Please be advised that a temporary disruption affecting certain services has been fully resolved.

Date: 29/09/2026
Reported Start time: 17:40 (EEST)
Reported End time: 17:45 (EEST)

Incident impact:

- Payment Processing: Card payments were temporarily declined
- Wallester Business API: card creation, CVV availability
- White-Label API: card creation, CVV availability

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

If you need any assistance or have questions, please contact support@wallester.com. We are always happy to help!

Posted Sep 29, 2026 - 18:05 EEST

Monitoring

Dear Client,

We wanted to bring to your attention a temporary disruption in certain services. The fix has been deployed, and our teams are monitoring the current situation.

Date: 29/09/2026
Reported Start time: 17:40 (EEST)
Reported End time: 17:45 (EEST)

Incident impact:

- Payment Processing: Card payments were temporarily declined
- Wallester Business API: card creation, CVV availability
- White-Label API: card creation, CVV availability

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

If you need any assistance or have questions, please contact our support@wallester.com. We are always happy to help!

Posted Sep 29, 2026 - 17:55 EEST

This incident affected: Payment Processing, Wallester Business API, and White-Label API.