Temporary disruption in certain services

Incident Report for Wallester

Resolved

Dear Client,

Please be advised that the temporary disruption affecting certain services has now been fully resolved.

Prior to resolution, our systems experienced intermittent instability, with services periodically recovering before being fully restored.

Date: 01/10/2026
Reported Start time: 16:50 (EEST)
Reported Start time: 19:08 (EEST)

Payment Processing
Wallester Application
Wallester Business API
White-Label API

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

If you need any assistance or have questions, please contact our support team. We are always happy to help!

Posted Oct 01, 2026 - 19:42 EEST

Identified

Dear Client,

We are observing ongoing instability with our services. Our engineers are investigating the root cause with the highest priority.

Posted Oct 01, 2026 - 18:22 EEST

Monitoring

Dear Client,

The fix has been deployed, and our teams are monitoring the current situation.

Date: 01/10/2026
Reported Start time: 16:50 (EEST)
Reported End time: 17:40 (EEST)

Posted Oct 01, 2026 - 17:48 EEST

Identified

Dear Client,

We wanted to bring to your attention a temporary disruption in certain services. The responsible teams are currently investigating the issue with the highest priority.

Date: 01/10/2026
Reported Start time: 16:50 (EEST)
Incident impact:

Payment Processing
Wallester Application
Wallester Business API
White-Label API

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

If you need any assistance or have questions, please contact our support@wallester.com. We are always happy to help!

Posted Oct 01, 2026 - 17:06 EEST

This incident affected: Payment Processing, Wallester Business API, and White-Label API.